Vima HotelsService standards training
To increase service quality and create an unforgettable guest experience, it is necessary to establish a constantly developing and sustainable system.
Emotional attachment in the guest experience
What stays in a guest's mind is the emotion they feel after the products and services they have experienced.
Even though well-organized processes in restaurant management seem to depend only on speed, flawless flow and high quality, a unique guest experience is only completed through emotional attachment.
The employees who will build this bond must first internalize the goal, starting from themselves, and empathize with the guest experience we have described.
This can be achieved by understanding and relating to your own feelings and needs.
Three modules
The training therefore consists of three modules.
How are you?
Behavioral information that makes it easier for a person to connect with themselves is shared first.
No more lies
Covers how this foundation is reflected in the guest and in the person's whole life.
Service Excellence
Examples and practices on developing different perspectives in the field and in one's own area of work, the importance of listening from the heart, and how information gained through observation can turn into a big difference with small touches.